FREQUENTLY ASKED QUESTIONS

More F.A.Q.s and answers will be added regularly.

Q: When I am talking to Ken (The Safecracker) on the phone, he asks me what the make and model of my safe is. How do I answer that question if there's no name or model info anywhere on the outside of the safe?
A: Identification of a particular safe can be difficult, even for an expert, but the more info you gather, the better. Type of lock, type of handle, the look of the hinges or caster/wheels, any labels found, and general appearance (including paint color) can give very good clues as to the original maker. When all else fails or even at the beginning of a phone conversation with a safe owner, I ask for photos of the safe. An overall photo of the safe, as well as close-up photos of any pertinent details that are clear, focused and well-exposed will usually give me all the info I need to identify your safe. A few more questions about the problem you are experiencing, your location and how soon you need service is usually all I need to give you an accurate quote.

Q: How do I tell what type and brand of lock is on my safe?
A: The first thing I need to know is whether it's a mechanical (dial-type) or electronic (push-button) lock. Again, a photo is worth a thousand words and maybe some frustration.

Q: Will your quote include any necessary repairs?
A: If I have to open a safe that has a mechanical dial for a lost combination, often no repairs will be necessary. If there's a malfunction with the lock or boltwork mechanism, the problem may not be evident until after the door has been opened and an inspection of the door interior can be made., An accurate quote for repairs will be made after that inspection is completed. I often quote more complicated openings of safes, ATMs and vault doors as "Open-only" and quote the repairs, later.

Q: If my safe is locked and I think I know part of the combination, does that make it easier to open it by manipulation?
A: Sometimes it does, sometimes it doesn't. If a safe hasn't been used for awhile, memory of the numbers can get fuzzy. When I spend time on numbers that are mis-remembered, it can actually add time to my manipulation efforts. On the other hand, sometimes the numbers can be accurate, but out of order or the user doesn't remember the proper sequence or dialing procedure. When I know the lock brand and type (determined by a couple of questions) I can usually supply the correct sequence and instructions to get your safe open, providing that the numbers are correct and there are no internal malfunctions.

ADVANCED Safe & Vault
San Francisco, CA
1 (415) 519-3401
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